Year: 2004
We Don’t Support That
Punters, givers and formatters. Tech support staff earn these colorful nicknames based on their approach to meeting an “average call time” goal of 12
A Wonderful Place to Be
I just ran across this interview with David Kemper, drummer for the Jerry Garcia Band for 10 years and
eTech04 Summary
I attended the O’Reilly Emerging Technology Conference (eTech04) in San Diego the week of February 9th. It was
eTech04 Backchannel
One aspect of the eTech04 conference that I found intriguing was the back channel IRC (chat) experience. Always on,
Honor of the Salesman
is a blog covering the dark side of retail, viewed with a wry perspective from the